It can always happen that something doesn't quite go as planned. We recommend that you first notify us of any complaints by sending an e-mail to You can also use the form below.

If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it will also be possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at If your complaint is not being dealt with elsewhere, you are free to file your complaint via the platform of the European Union."