Svensson (hereinafter referred to as “we”, “us”) is committed to protecting the privacy of the personal information you provide to us. We also think it is important to inform you about how we use this data.
Svensson handles your personal data with care. By personal data we mean the information that can be traced back to a person, for example a name, a home address or an e-mail address. The protection of this data is regulated in the Personal Data Protection Act (Wbp) and also follows the GDPR regulations. This law helps to protect your privacy and also applies to personal data collected via the internet.
Pursuant to this law, personal data will only be processed if this has been expressly stated. Svensson therefore also clearly indicates the purpose for which the data is stored. Your personal data will only be used for the purpose for which you have provided it.
Our website(s) use different types of cookies: for example, there are cookies that are necessary for our website(s) to work correctly, cookies to increase your surfing comfort so that you can, for example, visit our website. do not repeatedly receive or have to enter the same information, cookies that register certain information about you for statistical purposes or to make you relevant offers based on the interest shown on our website(s), possibly also outside our website (Facebook Pixel), and third-party cookies to improve the content and operation of our website(s) (o. a Google Analytics). All this data is and remains completely anonymous.
Most internet browsers offer you the possibility to block the placing of cookies or to let you know in advance when a cookie is placed. Cookies can also be removed, but only you can do that as they are stored on your computer. Consult the manual of your browser for this.
During your visit to the website, all your data will be encrypted and sent to us via a secure connection. You can recognize the secure connection by the lock at the bottom right of the browser, or by the green address bar and/or lock at the top of your screen. This way we offer you maximum security and fraud or theft of data is excluded.
We collect your data to operate efficiently and to provide you with the best experiences with our products and services. You provide some of this information (optional) directly to us when you contact us via the contact form or order online from us.
Data we collect via the contact form:
Last Name, First Name, Email Address
Data we collect through the webshop:
To perform the agreement you have concluded with us, we collect your name, e-mail address, delivery address(es), payment details and your telephone number.
By law, we must keep the data related to your order for 7 years.
Data from customer surveys:
We love reviews. And our customers too. Because reviews help you find what you're looking for.
When you write a review, you choose whether your personal details or your name are visible to other visitors. You can also use an alias. You can also indicate whether we may contact you about your review.
We only post reviews with your permission. Because reviews are valuable to customers for a long time, we keep a review until you ask us to remove it.
The personal information you provide to us may be used to:
We do not use your personal information for marketing purposes, promotional materials, communications, or newsletters, unless with your explicit consent. You can sign up for our various newsletters. This way you stay informed of our offers, promotions and our news. We have general and personal newsletters. If you no longer wish to receive newsletters from us, you can unsubscribe at any time.
We do not store your personal data for longer than is strictly necessary to achieve the purposes set out in this privacy statement. The data is kept in an exact online ERP package. By law, we must keep the data related to your order for 7 years.
We also share personal information with certain companies that provide services on our behalf. We only share the personal information necessary for them to provide these services. We require any company with whom we may share this personal information to protect the data in a manner consistent with this policy and to limit the use of such personal information to the performance or service for Svensson. Below you can find a list of these sub-processors.
We work together with various logistics partners, such as PostNL, BPost and Sendcloud. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you have chosen.
The customer data is stored in a cloud application 'Exact online'. Exact online manages and archives our data (customer data, employee data) and does not do any other business with it and does not share anything with third parties.
Emails are sent from time to time to inform our customers of novelties and promotions. The emails are created and sent via Mailchimp.
Svensson uses one or more third party credit card processing companies to bill you for the use of our goods and services. To the best of our knowledge, no personally identifiable information is held, shared, or stored for any other purpose by these companies.
Your data can be processed by all employees of our office in the context of the performance of their duties. The responsibility for the processing falls on the statutorily designated business managers of the company.
General visitor data is kept on our website, including the IP address of your computer and the time of retrieval of data that your browser sends. This data is used for analyzes of visit and click behavior on the website.
We use this information to improve the functioning of the website. This data is anonymized as much as possible and is not provided to third parties.
We do not give Google permission to use Analytics information obtained through us for other Google services.
It is not our intention to collect personal information from minors. Do not enter any information on this site or use our services if you are under the age of 18. If you believe that your minor child has entered personal information, please contact svensson073@gmail. com to have the data deleted and the child's account closed.
We are committed to protecting the security and confidentiality of your personal data. We use appropriate technical and organizational measures in such a way that the processing meets the requirements of national and European law.
You have the right to access your personal data free of charge at any time, as well as the use we make of your personal data. This will soon be visible through your account.
In your account we also store your order history including chosen delivery options.
In addition, we store the interests you have specified in your account, namely your wish list
You always have the right to request us to correct, supplement or delete your personal data. You acknowledge that in case of refusal of communication or request to delete personal data, certain services and products are not available. You may also request that the processing of your Personal Data be restricted.
You also have a right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case you do not have to give any reasons.
You have the right to obtain your Personal Data processed by Us in a structured, commonly used and machine-readable format and/or to transfer it to other controllers.
When the processing is based on your prior consent, you have the right to withdraw this consent.
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to resolve it with you ourselves. You can always do this via customer service@svensson. club. Finally, you have the right to submit your complaint to the Dutch Data Protection Authority.
If you have any further questions about this, you can always contact us at svensson073@gmail. com or by phone 050729220